Policies and Information Regarding J. Paule's Fenn Inn
Our inn is our living, and we have needed to instate some strong rules to protect us from losing our livelihood and to provide our guests with the best possible vacation experience. Please read over our policies before making a reservation at J. Paule's Fenn Inn Bed and Breakfast.
Check-in / Check-out
Check-in: after 4 PM (unless other arrangements are made).
Check-out: 11:00 AM. (unless other arrangements are made)
Please Note: If you decide to stay longer there is a $10 fee per hour for late checking out.
J. Paule's Fenn Inn is a non-smoking bed and breakfast facility. There are no exceptions. If we find evidence of smoking in your room, an automatic $100 extra cleaning charge will be added to your bill, plus a charge for any smoking-related damages.
Reservations require a deposit of 1/2 down to hold your room, payable by a check, if using a card you card will be charge once you arrive, Visa, MasterCard, or Discover card. (No money orders or cashier checks accepted). You must have your card present when checking-in, if not you will be charged an extra $5.00 of an unsecured card. That is to cover what the card company will charge us.
NOTE: Cash stays are always discounted 2%, and repeat guests always receive a 5% discount on their return visit.
A two-night minimum stay are required for June 1st - November 1st. week-end dates, with the exception of a Saturday - Sunday stay to make the two-day requirement. During the week, one night stays are fine Sunday - Thursday. If you stay all 5 days Sunday - Thursday the 5th day is FREE!
Holiday dates require 3-day minimum stay when they fall on a weekend. There are often holiday-related specials offering a discount on the third day.
For questions regarding booking policy, feel free to contact us! 269-561-2836
Cancellations and Refunds
Most area inns will not consider a cancellation refund of any kind if cancellation is the same day you are to arrive, because they do not have time to re-book. However, we know that situations arise that may complicate our lives. Our re-booking/Gift Certificate policies allow us to keep our inn running, and they also allow our guests some flexibility in the event of unforeseen circumstances. Your card will still be charged for the stay you booked and you will receive a Gift Certificate for the same amount to use at another time that will work out better for you. That way we get to stay in business, and you still get a vacation in the future.
Guests are responsible for the entire reservation amount in the event of cancellations less than seven (7) days prior to your reservation date unless we are able to re-book your reserved room prior to the reservation date. This includes early check-outs. A $25.00 fee will apply to cover the office costs of initiating the process needed to re-rent your reservation days.
Please Note: If after you check-in you have to leave early, there is no refund on your stay. Depending on the reason you may receive a Gift Certificate for the remaining days for a return visit.
Again, in the case of emergency cancellations, you will be issued a Gift Certificate for the full amount of your stay, or what you have left, so that you may enjoy your bed and breakfast vacation at a later date.
If you cancel your reservation less than seven days from your arrival date and we are unable to re-book your room, you will be responsible for the full cost for the night(s) reserved.
Pet Friendly Policy
While we allow pets in most guestrooms for a small fee of $20 per pet per day, owners are responsible for any pet-related damages or disruption. Dogs cannot be in a guestroom alone; if you wish to board your dog for a day there are places close to do so. Dogs are prohibited from inside food areas, but are permitted in the outside eating area. Or the owner may okay pets in the inside breakfast area with the other guests; most guests do not mind, but some do.
Pet day care is available for those guests who do not want to have their dog with them for the day.
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